Policies
Privacy Policy
All personal information is properly collected, stored and used under the NSW PPIP Act 1998. All payment methods are highly protected and not visible to employees meaning you can shop with ease. We collect the following information for multiple reasons including, orders, personalisation, shipping, identification, contact and communication. Cookies may be used to gather user behaviour. Information collected, stored and used includes: name, email, address, phone, location.
Product Policy
All of our product colours, designs & patterns are advertised as accurately as possible but may be subject to minor differences, changes and/or tweaks.
Returns & Exchanges Policy
We do NOT issue returns or refunds if you:
- Change your mind.
- Found it cheaper elsewhere.
- Decided you do not like the product.
- Have no use for it.
- Do not follow our care guide.
- Do not clearly read our policies.
Size selections are only accepted via exchanges, no refunds will be issued in regards to size. Exchanges are only accepted for 30 days from date of purchase. All exchange shipping costs are to be covered at the buyers expense, as to why we highly encourage all customers to measure accordingly to our size charts before ordering. No orders will be refunded if the package has already been shipped out or if the customer is at fault for damages of the product received as all products are quality checked upon fulfilment. All exchanges MUST be returned in a BRAND NEW state - if the product is believed to be damaged or not up to standard for resell, your exchange will NOT be accepted or processed and you will be liable for all product costs.
Terms Of Use Policy
These terms of use govern access to and use of the website ‘COSMO X CO’. By using our website you acknowledge and accept these terms of use. Cosmo x co may at any time change these terms of use or other policies stated above.
Shipping Policy
We will not be held responsible for any damages or lost items throughout the delivery process, australia post holds responsibility for the condition and delivery of your package. Any damages or lost items must be reported to us immediately in order for us to make a direct report to Australia Post. All orders are individually quality checked and confirmed before being sent.
*Please note that unfortunately we no longer ship to any regions apart of the United States due to new Shipping Tariffs and Restrictions*
Personalised Products
Please ensure you make the correct selections and spelling upon your personalisation, please contact us immediately via email and quote your order number and what changes you would like to be made if you have made a mistake throughout the process. Please allow up to 5 business days for personalisation. Embroidery position, size and consistency is subject to changes as not all embroidery is guaranteed to be positioned or stitched out the exact same. All stitching is subject to change dependent on material, font and the size of the design, all products are machine stitched and supervised but please note that minor imperfections may occur. Smaller designs increase difficulty, meaning there is increased chance of small imperfections. No refunds or returns will be accepted for personalised products of any kind.
*BY PURCHASING FROM US YOU ARE AUTOMATICALLY AGREEING TO OUR POLICIES*
Preorders
All information and dispatch dates for preorder items are clearly stated and displayed in each preorder product's description. No refunds will be accepted for preorders if you have not read the product's description in regards to dispatch dates, as purchasing from us you agree and acknowledge all information provided to you and are solely responsible for reading the required preorder information BEFORE placing your preorder. Thankyou!